Frequently Asked Questions
What are your hours of operation?
How do I place an order?
Where is your company located?
How long have you been in business?
Will you ship my product to my home?
What is the cost of shipping?
When will my products arrive?
What if I do not want the product after I get it?
Who would pay the freight for the return?
What forms of payment do you take?
Do you accept Medicare or other form of Insurance?
Will you provide financing?
Do you sell used medical equipment and supplies?
What are your hours of operation?
Are customer service department is open MO-FRI from 8:30 AM - 6:00 PM EST
How do I place an order?
You can order online Click
Here. Or simply call our Toll Free Customer Service Line at 1-800-278-0227 MO-FRI from 8:30 AM - 6:00 PM EST
Where is your company located?
Our corporate offices are located in Pompano Beach, Florida, however we
service the entire nation with our mail order delivery service.
We come to you, so you do not have to go anywhere!
How long have you been in business?
We have been in business since 1992, and have been delivering outstanding
product prices as well as great customer service since then.
Will you ship my product to my home?
Yes, we will provide shipping to your home within the continental
United States, Hawaii, Alaska, Canada and other foreign countries.
We will be happy to quote the exact, delivered cost on these units.
What is the cost of shipping?
For a limited time FREE
shipping is available on most orders over $50, and just $7.95 for orders below $50 on most standard order within the continental United States.
Other charges may apply for overnight, bulk (oversized) shipping and shipping to Hawaii,
Alaska, US Virgin Islands, Canada and other foreign countries. For more details on our shipping policy please click here.
When will my products arrive?
The arrival date of your
product will vary depending on the product and a model you select
and your place of residence. If in stock, most products are delivered
to you in just three to four business days.
What if I do not want the product after
I get it?
No problem, you have up
to 30 days to return the products for full refund or exchange. Note: The
product must be in the same condition as it was delivered to you.
Who would pay the freight for the return?
Since we are arranging
for the return and are not passing on our restocking fees, freight
charges would be your responsibility unless the returned items were
shipped to you in error.
What forms of payment do you take?
For your convenience we
now accept American Express, Discover, Master Card, Visa, E-Checks, business and personal
checks. Please note if paying by check your order may be delayed
for up to one week to allow for the funds to clear.
Most United States Federal, State and Local Governments, as well as Educational Institutions can simply use purchase orders in order to place an order with us. Simply set up your account online and Fax us your PO# (Purchase Order) to 1-800-964-9901. Our standard payment terms are Net 30 Days.
Do you accept Medicare or other form of
Insurance?
We do not file insurance claims for customers, however we can issue an invoice with all the necessary information you will need to submit to your insurance company or Medicare for reimbursement.
Will you provide financing?
We do not provide financing at this time.
Do you sell used medical equipment and
supplies?
No, we do not sell used medical equipment at this time.
Click here
to set up your account or call us at Toll Free 1-800-278-0227.
We are open MO-FRI from 8:30 AM - 6:00 PM EST
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